Erith Florist Online Flower Delivery Terms and Conditions

Terms and Conditions for Online Flower Delivery in Erith

Welcome to Erith Florist. These Terms and Conditions ("Terms") apply to all orders placed via our website for flower delivery services in Erith and the surrounding areas. By placing an order on our website, you agree to be bound by these Terms, so please read them carefully before proceeding.

1. General Information

Erith Florist provides high-quality floral arrangements and related products for delivery throughout Erith and neighbouring locations. These Terms establish your rights and responsibilities as a customer when purchasing goods from our online platform. For the purpose of these Terms, "we," "us," and "our" refer to Erith Florist, while "you" and "your" refer to the customer.

We reserve the right to update or amend these Terms at any time. The applicable version will be the one published on our website at the time of your order. You are encouraged to review these Terms every time you make a purchase.

2. Eligibility to Purchase

Our online shop is available to individuals aged 18 and over. By confirming your order, you assert that you are legally capable of entering into binding contracts as per UK law.

3. The Order Process

3.1. Browsing and Selecting Flowers
Your journey begins by selecting the desired floral arrangement and any optional add-ons (such as vases or chocolates). Each product contains a detailed description to help you make your choice.

3.2. Providing Delivery Information
Accurate delivery details must be provided to avoid delays or failed deliveries. Please ensure all recipient information (name, address, postcode, contact details, etc.) is correct. We cannot accept responsibility for late or failed deliveries due to inaccurate information.

3.3. Confirming Your Order
To finalise your order, review your selected items in your shopping cart and proceed to checkout. You will be asked to confirm your acceptance of these Terms before completing payment.

3.4. Order Acceptance
Once you place an order, you will receive an automated confirmation email acknowledging receipt. This acknowledgement does not constitute acceptance of your order. The contract between you and Erith Florist is formed only when we dispatch your order and send a dispatch confirmation email. We reserve the right to refuse or cancel orders at our discretion for reasons including, but not limited to, product availability or payment issues.

4. Prices and Payment

4.1. Pricing
All prices for our flowers and services are clearly displayed on our website and are stated in pounds Sterling (£). Delivery charges are shown separately and are added at checkout, unless otherwise indicated in the product description or during promotions.

4.2. Payment Methods
We accept major credit and debit cards and other secure payment options as detailed at checkout. Full payment must be received before your order will be processed. All personal and payment information is handled in compliance with relevant UK data protection and privacy legislation.

4.3. Pricing Errors
Despite our best efforts, some products may be listed with incorrect prices. If an error is discovered after you have placed your order but before despatch, we will inform you as soon as possible and offer you the option to re-confirm your order at the correct price or to cancel with a full refund.

5. Delivery of Flowers

5.1. Delivery Areas
We deliver flowers throughout Erith and the surrounding areas. A complete list of locations is available on our website. Please note that certain postcode restrictions may apply, and we do not deliver outside our specified delivery zones.

5.2. Delivery Times
We strive to deliver your chosen flowers on your specified date (excluding Sundays and public holidays unless otherwise agreed). While we make every effort to deliver within agreed timeframes, events outside of our control may occasionally cause delays (such as severe weather, traffic, or other logistical factors).

5.3. Delivery Instructions and Restrictions
If the recipient is unavailable at the specified delivery address, we will follow your delivery instructions if provided (e.g., leave with neighbour, at safe location). Where no instructions are given, our courier will leave a card and/or make reasonable attempts to leave the flowers in a safe location.

5.4. Force Majeure Events
We are not liable for delays or failures to deliver where these are caused by situations outside our reasonable control, including but not limited to strikes, extreme weather, or unforeseen logistical problems.

6. Substitution Policy

Occasionally, it may be necessary to substitute flowers, foliage, or packaging due to seasonal availability or supply issues. Any substitutions will be of equal or greater value and will maintain the general style and colour scheme of the arrangement. We will always make reasonable efforts to communicate significant substitutions to you ahead of despatch.

7. Cancellations

7.1. Your Right to Cancel
You may cancel your order at any time up to 24 hours before the scheduled delivery date for a full refund. To cancel, you must notify us directly using the contact options presented on our website, clearly stating your order number and cancellation request.

7.2. Orders Placed for Same-Day or Next-Day Delivery
Due to the perishable nature of our products and the speed of processing, orders for same-day or next-day delivery cannot be cancelled once confirmed.

7.3. Refunds
If you cancel your order in line with our cancellation policy, your refund will be processed using the original payment method, usually within 5 to 7 working days.

7.4. Our Right to Cancel
We reserve the right to cancel your order in case of events beyond our control (e.g., unavailability of flowers, invalid delivery address, suspected fraudulent activity, or payment failure). In such instances, you will be notified and refunded in full.

8. Returns, Complaints, and Quality Concerns

We take pride in the freshness and quality of our floral arrangements. If you are not satisfied with the flowers delivered, please contact us as soon as possible, ideally within 24 hours of delivery. We may require photographic evidence to process returns or complaints. If your claim is upheld, we will offer a suitable remedy, such as a replacement or refund as appropriate. Due to the perishable nature of flowers, requests made more than 48 hours after delivery may not be eligible for refund or replacement except in extenuating circumstances.

9. Liability

9.1. Limit of Liability
Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price of the product you ordered.

9.2. Personal Use and Non-Commercial Activity
Our product offerings are designed for personal or gift use. Any commercial re-sale or use of our product beyond this scope is not permitted.

9.3. Exclusions
We are not responsible for:

• Any indirect loss (such as loss of earnings, data, or opportunity)
• Any loss resulting from events outside our reasonable control
• Allergies or reactions to flowers (if you have specific concerns, please contact us before ordering)

10. Intellectual Property

All content on our website, including images, product descriptions, and logos, is the property of Erith Florist or our licensors and is protected under UK copyright laws. You may not use, reproduce, or distribute any part of our content for commercial purposes without our express written consent.

11. Privacy and Data Protection

We are committed to maintaining your privacy and protecting your personal information. All personal data collected in connection with your order will be processed in accordance with our privacy policy and the requirements of relevant UK data protection legislation.

12. Governing Law and Jurisdiction

These Terms and any disputes arising in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any legal actions or proceedings arising from your use of our site or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Additional Notes and Applicability

These Terms and Conditions are applicable to all orders placed for online flower delivery across Erith and surrounding areas. By placing an order, you acknowledge that you have read, understood, and accepted these Terms as a binding agreement.

14. Contacting Erith Florist

If you have any queries about these Terms and Conditions or about your flower delivery order for Erith or the neighbouring areas, please refer to our website contact page for appropriate guidance on how to get in touch with our customer service team.

Thank you for choosing Erith Florist for your flower delivery needs in Erith and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 98 Erith High St, Erith, DA8 1TA.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Erith, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Erith.

For assistance with orders, returns or account queries, please fill out the Contact Us form.