As a trusted local florist in Erith, we take great pride in providing fresh, high-quality flowers to our valued customers – both households and nearby businesses. Our Fresh Flowers Guarantee means every bouquet and arrangement is carefully selected and expertly handled to ensure it reaches you in peak condition. We are committed to delighting you with beautiful, vibrant blooms every time you order.
We understand that accidents can happen during transit. If your flowers arrive damaged or not up to the high standards you expect from Erith Florist, please let us know straightaway. To help us resolve the issue as quickly as possible, we kindly ask that you notify us within 24 hours of delivery. Please retain all packaging and take clear photographs of the damaged flowers and packaging, so we can assess and address the problem efficiently.
Our flowers are delivered fresh from market and should maintain their beauty for at least 5 days with proper care. For best results, follow the care instructions included with your order. If you find your flowers do not remain fresh within this freshness window and proper care has been taken, please contact us so we can put things right for you.
Your satisfaction is important to us. If you experience an issue with your order, such as damage on arrival or concerns about freshness within the guaranteed window, we offer the following solutions:
Our team reviews each case promptly, and we strive to resolve all issues to your satisfaction. You may be asked to provide photographs or return the flowers for quality review before we process a refund or replacement.
If you are not completely satisfied with your experience for any reason, please let us know – your feedback matters to us. To make a complaint, simply get in touch with our customer service team, describing your concerns and providing any supporting information or photographs if applicable. Our staff will acknowledge your complaint promptly and work with you to find a suitable resolution. We aim to resolve all complaints in a fair and timely manner, keeping you updated throughout the process.
Erith Florist is proud to serve our local community, delivering fresh flowers to households and businesses across Erith and the surrounding areas. We are committed to upholding the highest standards of quality and service, ensuring every customer can order with peace of mind. Thank you for choosing us as your local florist – your satisfaction is always our priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
